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We’ve seen a trend over the past couple years and we want our past experiences and failures to help you and your shop! This one thing has really been a pain, but we’ve come up with some good procedures that have made the issue at least tolerable at this point. This will also create stronger relationships with your clients! We hope it helps. Enjoy!
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The video talks about how to save money and avoid unnecessary trouble when repairing cars.
The key point is to replace all the bolts and other fasteners that are specified by the manufacturer to be replaced during a repair job. Reusing these bolts can lead to car parts coming loose and causing serious problems.
The video uses the example of replacing a water pump on a 2014 Ford Flex 3.5L. The manufacturer specifies that the subframe bolts need to be replaced when the water pump is replaced. The video shows how to find this information in the repair manual.
The video also talks about the importance of communication between service advisors and technicians. The advisor should find out from the technician if any bolts need to be replaced before giving the customer an estimate.
Finally, the video advises car owners to ask the repair shop if they will replace all the necessary bolts before they authorize any repairs.